TERMS AND CONDITIONS
Australia Head Office: Freecall 1800 222 254 or email firstname.lastname@example.org.
All prices are in Australian Dollars and all Australian orders will be charged with GST. All goods remain the property of Affirmations Publishing House until full payment is made. All goods are sold as firm sale.
We prefer payment by direct deposit in Australia to:
Affirmations Australia Pty Ltd
BSB: 062 697
Account No: 1082591
Mail cheques to: PO Box 189, Bellingen NSW 2454. Visa and MasterCard payments are processed by our secure online payment provider, eWay or through our secure CommBank facility, BPOINT. Your credit card details can be stored via eWay or BPOINT. Paypal is available if you log into your account online.
Account customers: payment is due 30 days from the invoice date.
If you use our online shopping cart, price rounding should be expected. The total calculation is correct, and all rounding is calculated upon checkout. Individual product pricing may vary, but the total is accurate.
Credit terms are available upon application and subject to satisfactory trading conduct with us and the completion of appropriate credit and trade reference checks as required as part of the Credit Application process. Customers who do not meet with these criteria will be required to pay their account before the goods are dispatched.
Your first order comes with a 100% money back guarantee. If you are not satisfied with the sales performance of our products, you can return them within 90 days. All opening orders are on a pro-forma basis to be paid before dispatch.
Prepaid orders receive a 5% discount on order plus a 50% discount on standard freight policy (excluding freight for spinners and stands - see Freight).
Minimum opening orders $500.00 + GST – Minimum refill orders $300.00 + GST.
As a goodwill gesture and to support the success of our trading relationship we may exchange products with new designs at our discretion.
FREIGHT - AUSTRALIA
Minimum freight charge is $20 + GST*. Your freight costs are calculated by weight and distance travelled. If your shipping costs exceed $70, Affirmations will cover the excess regardless of where (in Australia) your cargo is going.
PREPAID ORDERS receive a 5% discount on total net invoiced order PLUS a 50% discount on our standard freight policy*. This means you will pay half the actual cost to ship your order with a minimum of $10 and maximum of $35. To qualify the order must be prepaid by credit card (details may be stored in our secure CommBank BPoint facility) or direct deposit to our bank account at the time of order.
* Smaller spinners and display stands are supplied free of charge with an order, however there is a freight charge of $60 + GST on all 56 pocket spinners.
FREIGHT - INTERNATIONAL
Freight charges are subject to dimensions and shipping address of your order, please contact our sales team at email@example.com for a quote. Your order will be sent via Airmail. Allow at least 10-21 working days for delivery.
Please note that Australia Post is experiencing international delivery delays due to the coronavirus COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible, where possible. However due to the ever-changing situation, delays or cancellations may occur in all destination countries. Please check with your destination country in relation to whether signature on delivery is still being performed.
CLAIMS AND RETURNS
We are very particular about maintaining the highest standards of quality across our merchandise. However, if goods arrive damaged, claims must be made within 7 days.
If you are not satisfied with the sales performance of our porducts, you can return them within 90 days.
Returns need to be authorised by your sales representative or Affirmations and can be sent back via Reply Paid 189, Bellingen NSW 2454.
All rights reserved. The contents of our website and catalogue are the property of Affirmations Australia Pty Ltd and may not be reproduced or transmitted in any forms or by any means, electronically or mechanical, including photocopy, recording or any information storage and retrieval system without permission in writing from the publisher. Affirmations Publishing House and Defamations are registered Trademarks of Affirmations Australia Pty Ltd.
SECURITY AND PRIVACY
The security of your personal information is important to us. We do not sell, trade or rent your personal information to others. We keep all your personal details completely confidential and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. No method of electronic storage is 100% secure however so we cannot guarantee your information’s absolute security.
We will email you with special offers or new releases information from time to time. If you do not wish to receive such communications, please inform us at firstname.lastname@example.org.